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FAQ & Help

Frequently Asked Questions

I have never ordered coins online before, what should I do?

It's simple. You just need to send an email to tell us your needs including quantity and size, it would be better if there is a sketch. We will email you a free quote and proof.

Do you have minimum order requirements? If so how many?

Our custom coins have no minimum order quantities, and even if all you need is an enamel coin, we'll make it for you.

I don't have art, can you make it for me?

Certainly! We have our own team of designers to provide free art design services for every customer.

How soon can I receive custom enamel coins after placing an order?

Normally, you will receive your custom enamel coins within one to four weeks after the artwork is approved. The exact time will depend on the discount you selected when you placed your order. However, there are a small number of orders that may vary due to quantity, production method or unique design.

Can I modify and cancel an order after production?

No changes will be accepted after an order has been put into production. If it has to be modified after production, it will be considered a new order. Cancellations after production will be charged according to the fees incurred at the time of your request.

How should I provide you with my designs?

You can upload your artwork directly when placing an order on the web page. It is also possible to send us your artwork by mail. The most preferred formats are Illustrator or .eps vector illustrations, with all fonts converted to outlines/curves. We also accept .jpg, .pdf, .tiff, .png, .psd or .bmp files (please enlarge artwork 4x the size of the coin). It is recommended that you use the PMS matching system color to ensure that your custom coins will not end up with color differences. The digital enamel coin drawings we provide are at least 300 dpi or higher.

Will I receive an artistic certificate?

Of course, we will send the electronic version of the art certificate to your mailbox within 24 hours after receiving your order. After you confirm and approve it, we will start to produce your customized coins.

How close will my final product look compared to the proof I have received?

Unless otherwise agreed upon, all colors will be matched “as closely as possible” to your original artwork. Most of our products are hand-made / hand-colored and differences in dye and color lots can be expected from time to time.

FOR AN EXACT COLOR MATCH, we use Pantone® matching systems formula guide for coated colors. For an additional charge of $15.00 per color, we will match Pantone colors exactly to the colors in the Pantone® formula guide available from the Pantone matching system

Please note that due to differences in monitor calibration the colors displayed on your monitor may differ from the colors in the Pantone guide. We match colors based on the printed guide.

If a color match is not selected at checkout, then refunds for color matching will not be issued.

Do you offer a guarantee?

Prior to production of your order, you may cancel anytime and are entitled to our money back* guarantee! Once your order is in production, has shipped, and /or been delivered, we will not be able to cancel it and no refund will be given simply because the customer changed his/her mind. However, If the product has a defect when the customer receives it, we will either re-make your order FREE OF CHARGE or offer our customer and an order discount based on a case-by-case basis (depending on the severity of the product defect and the number of defective products involved). Please note defective product is extremely rare at, but we stand by-products and guarantee them to be the finest quality and superior craftsmanship!

*Money back guarantee: If you pay by check or money order, there is no cancellation fee. CREDIT CARD USERS, when canceling your order there is a 5% cancellation fee if we have already charged your card.

What are your payment terms?

We accept Visa, MasterCard, American Express, Discover, check, or money order.

How will you ship my order?

We offer free FedEx to customers in the continental US, Canada, UK and Australia. For shipments from other countries, please contact us for shipping costs.

How will my enamel coins be packaged?

We provide free poly bags for all custom coins individually packaged, please let us know if you need other packaging methods.