Frequently Asked Questions

  • Q: I have never ordered coins online before, what should I do?
    A: It's simple. You just need to send an email to tell us your needs including quantity and size, it would be better if there is a sketch. We will email you a free quote and proof.
  • Q: Do you have minimum order requirements? If so how many?
    A: Our custom coins have no minimum order quantities, and even if all you need is an enamel coin, we'll make it for you.
  • Q: I don't have art, can you make it for me?
    A: Certainly! We have our own team of designers to provide free art design services for every customer.
  • Q: How soon can I receive custom enamel coins after placing an order?
    A: Normally, you will receive your custom enamel coins within one to four weeks after the artwork is approved. The exact time will depend on the discount you selected when you placed your order. However, there are a small number of orders that may vary due to quantity, production method or unique design.
  • Q: Can I modify and cancel an order after production?
    A: No changes will be accepted after an order has been put into production. If it has to be modified after production, it will be considered a new order. Cancellations after production will be charged according to the fees incurred at the time of your request.